Refund policy

Last Updated: 20 May 2026

At Kaori Skin, customer satisfaction is our priority. If there is an issue with your order, we will do our best to resolve it quickly, fairly, and professionally.

1. Important Notice Regarding Chargebacks

Before initiating a chargeback or payment dispute through your bank or credit card provider, we kindly ask that you contact our customer support team first at:

info@kaoriskin.com

We respond within 24 business hours and resolve most situations through a refund, replacement, or reshipment.

Initiating a chargeback without contacting us first may significantly delay the resolution process and any potential refund.

2. Return Eligibility

Products may be returned within 30 days of delivery provided that:

The product is unused and in its original condition
The original packaging and accessories are included
A valid tracking number for the return shipment is provided

Refunds will only be processed once the returned product has been received and inspected.

3. How to Start a Return

To initiate a return:

Contact us at info@kaoriskin.com
You will receive the appropriate return instructions and return address
Ship the item using an insured and trackable shipping method
We will confirm receipt and inspect the returned item
Approved refunds will be processed within 14 business days

4. Return Shipping Costs

Standard Returns

(For example: change of mind or incorrect order placed)

Return shipping costs are the responsibility of the customer
A trackable shipping method is required
Kaori Skin is not responsible for lost return shipments

Defective, Damaged, or Incorrect Products

We will reimburse the full return shipping costs
After inspection, a replacement or refund will be arranged

5. Damaged or Defective Products

Please report damaged or defective items within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos showing the defect or damage

Reports submitted outside this timeframe may affect return eligibility.

6. Incorrect Product Received

If you received the wrong product, please notify us within 48 hours and include:

Your order number
The product you ordered
The product you received
A clear photo of the received item

7. Delivery Confirmation & Lost Packages

Once an order has been marked as “Delivered” by the shipping carrier, it is considered delivered.

If your package has not arrived or may be lost:

Contact us immediately
We will open an investigation with the shipping carrier
If the package is confirmed lost, we will provide either a replacement or a full refund

8. Refund Processing

Once a return has been approved:

Refunds will be issued to the original payment method
Processing time: up to 14 business days
Banks and payment providers may require additional processing time

Refunds cannot be issued for products that:

Have been used
Are returned incomplete
Were damaged after delivery
Are returned without original packaging

9. International Returns

International customers are responsible for return shipping costs unless the product is defective or incorrectly delivered.

Import duties, taxes, and customs fees are non-refundable.

10. Policy Changes

Kaori Skin reserves the right to modify this policy at any time.

Any changes apply only to future purchases.

11. Product Exchanges

Would you like to exchange your product because you are not satisfied with it? No problem.

Simply contact us at info@kaoriskin.com and our team will gladly assist you.

Need Help?

Email: info@kaoriskin.com

Customer Support Hours:
Monday to Friday, 09:00 – 17:00 (GMT)